Negotiate With Confidence.
Create Better Business Outcomes.
Learn how to approach important conversations, manage objections, communicate your value, and negotiate more effectively in professional situations.
From sales discussions to client agreements and business relationships, develop practical negotiation skills for today's competitive and multicultural business environment.
Start today with the self-paced E-Learner course from US$700 plus VAT. Secure online checkout.
Programme at a glance
What you'll learn
The course is built around three core areas that take you from preparation to a clear, durable agreement.
Fundamentals and Preparation
Negotiation foundations, bargaining styles, the psychology of negotiators, setting objectives, research and concession planning.
You will learn the following topics:
- Core negotiation concepts including BATNA, ZOPA, anchoring and reservation points
- Bargaining styles and adapting your approach
- The psychology of negotiators
- Setting objectives and researching the other party
- Concession planning
Interests, Listening and Trust
Identifying interests behind positions, advanced questioning, building rapport, empathy and trust under pressure.
You will learn the following topics:
- Interests versus positions
- Advanced questioning techniques
- Active listening
- Building rapport and empathy
- Maintaining trust under pressure
Tactics, Strategy and Win-Win Closings
Proven negotiation tactics, leverage and timing, handling pressure, collaborative problem-solving and closing durable agreements.
You will learn the following topics:
- Proven negotiation tactics
- Leverage and timing
- Handling objections and pressure tactics
- Collaborative problem-solving and de-escalation
- Closing clear, durable agreements
*Topics are shown as a guide and are subject to change as course content is updated.
By the end of the course, you will be able to:
- Understand core negotiation concepts including BATNA, ZOPA, anchoring and reservation points.
- Recognise negotiation styles and adapt their approach to different situations.
- Uncover interests behind positions to identify hidden value in every deal.
- Apply proven tactics for anchoring, conceding and handling pressure.
- Close agreements that are clear, concrete and built to last.
Who Should Attend?
Designed for professionals who lead or influence commercial discussions.
Choose How You Learn
Every format covers the same course content and leads to a certificate on completion.
Self-paced online study, followed by a short live scenario discussion and assessment
- Start straight away and study at your own pace
- Short live scenario discussion and assessment, online or in person
- Certificate on completion
- Access to the NKO Training learning portal
3-day instructor-led virtual programme, generally 4:00 pm to 9:00 pm (GMT+4)
- Live instruction and real-time interaction
- Case studies and practical exercises
- Group discussions and collaborative activities
- Digital course materials, templates and job aids
3-day face-to-face classroom programme, generally 8:00 am to 3:00 pm
- Direct facilitator interaction and feedback
- Role plays and negotiation simulations
- Group discussions and networking
- Course materials, templates and job aids
Why Are Negotiation Skills Important?
Every business negotiation can influence relationships, commercial outcomes, and future opportunities.
In today's diverse, international business environment, successful negotiation requires preparation, effective communication, cultural awareness, and the ability to understand different perspectives.
Developing these skills can help professionals approach important discussions with greater confidence and clarity.
Why Choose NKO Training?
Professional development training relevant to business environments
Practical focus on workplace communication and decision-making
Learning options for individual professionals and teams
Guidance on available training and enrolment options
Frequently Asked Questions
Prefer to speak to someone?
Our training team is happy to help you choose the right option.
Make Your Next Negotiation Count
Develop the confidence and practical techniques to handle important conversations, protect business relationships and pursue stronger outcomes.
Choose E-Learner, Online Live or In-Person at checkout.